Replacement or exchange shall be given only if there are any damages and within 2 days of delivery, if it's more than 2 days then there shall be no replacement/exchange (Unboxing video is a must).For replacement, the item needs to be couriered back to the address we provide and we shall replace it and courier it once we get back your parcel. ( Stone coming out will not be considered as damaged as it can be stuck back .

Yes, in case of any missing items from your package please kindly provide us a complete package opening video without any cuts to facilitate easier help for you.

If the package returns back to us stating that the customer was unavailable. At the same time, if they came for delivery or they couldn't reach out to the customer's phone number then the package will return back to us and the customer will have to pay reshipping charges. Then once the package returns back to us we will Reship it (no refund will be provided.

The whole Delivery Process takes 5 to 10 working days, If there is any delay on the courier side, it will not count in the delivery timeline. (Orders within India and Please do provide a valid Indian number) and NO, we don't have Express Shipping.

NO, the delivery person will not handover the package until you provide the OTP sent to your provided mobile number. If you are not able to receive the OTP due to wrong phone number then the package will be returned back to us. The customer will have to repay the reshipping charges.

NO. Once the Order has been placed there is no Cancellation.

As these are handcrafted by our local artisans so there shall be minute differences from piece to piece but not any major differences, no exchange shall be given based on a small minute differences!

Once the item is shipped, the tracking shall be updated to your SMS/MAIL, Please click on the Tracking number and Track your Parcel.

All of the products are made with base of alloy/brass/copper/ iron coated with matte/imitation golden color. None of the jewelry sold on the website are one gram gold or real silver or real gold jewelry.

No. There is no explicit guarantee / warranty. But we promise to deliver premium quality jewelry to you.

Artificial jewelry cannot be polished.

We always welcome your valuable feedback .You can contact us by emailshrishtijewelsonline@gmail.com Contact number 7907891968

yes , location https://maps.app.goo.gl/56WybTBBWxrAGJ6N7?g_st=ic ( palakkad , kerala )

You will receive an order confirmation email.